Systems Engineer - Key ResponsibilitiesOwn first-touch resolution of tickets in the ServiceNow Collaboration queue across the M365 stack and supported third-party tools. Triage, troubleshoot, and document issues; escalate to senior engineers or the Systems Architect with clear reproduction steps when needed. Provide first-level technical support to end users for collaboration products and service. Assist in monitoring and maintaining collaboration platform health under guidance. Perform basic c…